About UsSteelmate Automotive (UK) Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the Contact Us link at the top or bottom of this page. Should you choose to contact us by phone or in writing our details are below.
Our Contact details:
Steelmate Automotive (UK) Ltd
Marlowe House Watling Street, Hockliffe Bedfordshire LU7 9LS UK Mainland
Phone: 01582 475677
Comany Reg No: 4468589
Making A PurchaseMaking a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit/debit card and PayPal payments. Payment on account is available for our trade credit account customers by logging in. We sell and ship items to UK mainland, Ireland and some parts of Europe.
We accept Switch, Solo, Maestro, Visa and Mastercard through our website payment gateway. If you wish to pay using American Express you must make your payment via PayPal.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And HandlingShipping can only be made to a UK Mainland or Ireland address.
For security reasons the invoice address must be the same address your credit/debit card is registered to.
Delivery ScheduleDelivery charges are added to your order when you go to the checkout. The collect from store option allows you to place an order with us that we can get ready for you to collect or have collected by your own courier. To guarantee our next day delivery service all orders must be placed before 3.00pm. If you place an order before 3.00pm on a Friday next day delivery will be Monday unless Saturday delivery service is selected at the checkout. Check our opening hours page for any exception information such as public holiday periods where the delivery schedule is subject to change.
Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax ChargesPrices shown on our website include V.A.T. When you add a product to your shopping basket a breakdown of the cost is shown.
Credit Card SecurityWhen an order is placed via our website, credit card transactions are processed by a fully PCI-DSS Level 1 compliant server. The card details are not held in clear text on any web site or online server.
GuaranteeAll products come with a 12 Month guarantee unless stated otherwise in the product description.
Reaching UsIf you need to reach us, please email us using the link on the store page, alternatively, you can call on 01582 475677 (International +44 01582 475677) or fax us on or write to us at Marlowe House Watling Street, Hockliffe Bedfordshire LU7 9LS UK Mainland
Definition of terms used in this policy
'We', 'Us' and 'Our' refer to Steelmate Automotive UK Ltd 'You' and 'Your' refer to a client of Steelmate Automotive UK Ltd. This may be a customer, supplier or member of our emailing list. 'Processing' means collecting and storing data, and using it to contact you if consent is given. 'Our website' means https://www.steel-mate.co.uk. 'Device' means any computer, tablet, smart phone or other equipment equipped with a web browser and connected to the internet. 'GDPR' means the General Data Protection Regulation.'PCI-DSS' means Payment Card Industry Data Security Standard. 'HMRC' means Her Majesty's Revenue and Customs, the UK tax authority. 'Full card details' means the card number, expiry date, name of account holder and CVC number of any debit, credit or charge card. 'Information' and 'Data' are used interchangeably.
https://www.steel-mate.co.uk is a secure website protected by Secure Socket Layer (SSL), as indicated by the padlock symbol in your browser. SSL protects data by encrypting it as it travels over the internet between your web browser and the server.
Why do we process personal data?
We need to collect and store your personal information so that we can fulfil your order, and contact you in the event of any query about it. If you have given consent, we also add your email address to our emailing list. If we have purchased items from you, we need a record of the provenance of those items for security reasons. Our legal basis under Article 6 of the GDPR for processing personal data in any given instance is one or more of: 6.a) Consent has been given for the specific purpose of joining our emailing list to receive occasional news and updates from us. You may give consent by ticking the 'Opt-in' box in our online checkout when placing an order, or by contacting us by email. You may withdraw consent (opt out) at any time - see below. 6.b) Processing is necessary for the performance of a contract to which you are party, specifically the supply of goods by or to Steelmate Automotive UK Ltd. 6.c) Processing is necessary for compliance with a legal obligation to which we are subject, in particular the retention of records for a specified time for tax purposes (see below). 6.f) Processing is necessary for the purposes of legitimate interests pursued by the data controller, specifically the collection of statistical data to assist in improving our offer and website to the mutual benefit of you and us.
How do you opt out?
If you have previously opted in to our emailing list, you can withdraw consent (opt out) by:- Using the 'Unsubscribe' link in a marketing email you have received from us.- Contacting us via our 'Contact Us' page.- Contacting us by email, mail or telephone. - Leaving the 'Opt-in' box blank in the online checkout when you next place an order.
What data do we process?
The personal information we collect and store is limited to that shown on our order confirmations and invoices, as follows:- Your invoice name and address- Your delivery name and address if different- Your telephone number- Your email address- Your payment reference or method in abbreviated form (see below)- A list of the items you purchased from us or sold to us- An indicator to show if you have opted in to our emailing list.
If you have opted in to receiving our occasional emails but have not purchased anything from us or sold anything to us, the only personal information we store is your name and email address.
After your purchase, we use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback is held on the customer feedback services website and on our website. The service provider we use is feefo.
Online payments and financial data
Online payments are made through the secure website of our Payment Service Provider (PSP). The PSP is either Sellerdeck Payments (provided by Creditcall) or PayPal, according to the payment method you choose. Each of these PSPs is PCI-DSS compliant to the highest level, ensuring that your card details are secure. We never see your full card details because you enter them directly through the PSP website. The only payment information we see and store is either the last 4 digits of the card number and the expiry date, or the PayPal transaction number. These details are shown on our invoices for your reference.
Offline payments and financial data
We will not collect and store your bank account number or full card details. If you pay by cheque we show the cheque number and your branch sort code on our invoice for your reference. If you pay by bank transfer we show the payment reference, if any, on our invoice.
How is personal information stored?
Personal information is stored electronically and is encrypted to prevent unauthorised access. Any personal information in the form of printed copies of sales orders and invoices is kept in a secure storage facility.
Your right to rectification
In accordance with article 16 of the GDPR, if you notice that we have stored any of your personal data incorrectly, please let us know and we will correct it straight away.
How long do we keep your data for?
HMRC rules require us to keep records for at least 5 years after the January tax return submission date. To make sure we comply, we keep sales and purchase invoices for 6 years before deleting or destroying them. If you have opted in to our emailing list you may request that your email address is removed from the list at any time. If we have not had any contact with you for 6 years, all your personal data will automatically be deleted including your entry in our emailing list.
Your 'right to be forgotten'
In accordance with article 17 of the GDPR, your personal data will be deleted when: a) The information is no longer necessary for the purposes for which it was collected, or b) You withdraw consent and there is no other legal ground for processing under Article 6 (see 'Why do we process personal data?' above).
Can we supply a copy of the data we hold?
Yes, just get in touch and we will send a copy of all your personal data that we hold straight away. In some cases we may need to ask for proof of identity before doing so.
Do we share your personal data?
No. We never share your personal data with third parties, except:- with carriers such as Royal Mail for the purpose of delivery- with payment service providers as detailed above- if required to do so by law.
In the unlikely event of a data breach, we will contact the UK supervising authority (Information Commissioner's Office) and yourself in accordance with articles 33 and 34 of the GDPR.
This policy was updated on 14th May 2018.
Returns PolicyYour rights to return goods are protected under the Consumer Contracts Regulations which can be found at http://www.legislation.gov.uk/uksi/2013/3134/contents/made Buyer pays return postage.
In the unlikely event of your Steelmate product developing a fault, please carry out the procedure described in our warranty section.