About UsSteelmate Automotive (UK) Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the Contact Us link at the top or bottom of this page. Should you choose to contact us by phone or in writing our details are below.
Our Contact details:
Steelmate Automotive (UK) Ltd
Unit D1 Ivinghoe Business Centre Blackburn Road Houghton Regis Bedfordshire LU5 5BQ UK Mainland
Phone: 01582 475677
Fax: 01582 476497
Comany Reg No: 4468589
Making A PurchaseMaking a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit/debit card and PayPal payments. Payment on account is available for our trade credit account customers by logging in. We sell and ship items to UK mainland, Ireland and some parts of Europe.
We accept Switch, Solo, Maestro, Visa and Mastercard through our website payment gateway. If you wish to pay using American Express you must make your payment via PayPal.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And HandlingShipping can only be made to a UK Mainland or Ireland address.
For security reasons the invoice address must be the same address your credit/debit card is registered to.
Delivery ScheduleDelivery charges are added to your order when you go to the checkout. The collect from store option allows you to place an order with us that we can get ready for you to collect or have collected by your own courier. To guarantee our next day delivery service all orders must be placed before 3.00pm. If you place an order before 3.00pm on a Friday next day delivery will be Monday unless Saturday delivery service is selected at the checkout. Check our opening hours page for any exception information such as public holiday periods where the delivery schedule is subject to change.
Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax ChargesPrices shown on our website include V.A.T. When you add a product to your shopping basket a breakdown of the cost is shown.
Credit Card SecurityWhen an order is placed via our website, credit card transactions are processed by a fully PCI-DSS Level 1 compliant server. The card details are not held in clear text on any web site or online server.
GuaranteeAll products come with a 12 Month guarantee unless stated otherwise in the product description.
Reaching UsIf you need to reach us, please email us using the link on the store page, alternatively, you can call on 01582 475677 (International +44 01582 475677) or fax us on 01582 476497 or write to us at Unit D1 Ivinghoe Business Centre Blackburn Road Houghton Regis Bedfordshire LU5 5BQ UK Mainland
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns PolicyYour rights to return goods are protected under the Consumer Contracts Regulations which can be found at http://www.legislation.gov.uk/uksi/2013/3134/contents/made Buyer pays return postage.
In the unlikely event of your Steelmate product developing a fault, please carry out the procedure described in our warranty section.