
| About Us Steelmate Automotive (UK) Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. If you are a trade account customer your terms and conditions are different to those llisted below. A full copy of your terms and conditions are available upon request and are on the rear of every invoice you receive. Our Contact details: Steelmate Automotive (UK) Ltd Unit D1 Ivinghoe Business Centre Blackburn Road Houghton Regis Bedfordshire LU5 5BQ UK Mainland Phone: 01582 475677 Fax: 01582 476497 Email: enquiry@steel-mate.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit/debit card payment and payment on account is available for our trade credit account customers by logging in. We are only able to sell and ship items to the United Kingdom and Ireland. We accept Switch, Solo, Maestro, Visa and Mastercard. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Shipping can only be made to a UK Mainland or Ireland address. For security reasons the invoice address must be the same address your credit/debit card is registered to. |
| Delivery Schedule Delivery charges are added to your order when you go to the checkout. The collect from store option allows you to place an order with us that we can get ready for you to collect or have collected by your own courier. To guarantee our next day delivery service all orders must be placed before 3.00pm. If you place an order before 3.00pm on a Friday next day delivery will be Monday unless Saturday delivery service is selected at the checkout. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All prices shown on our website exclude V.A.T. The V.A.T. will be added to your order before your payment details are asked for. |
| Credit Card Security When an order is placed via our website, credit card transactions are processed by a fully PCI-DSS Level 1 compliant server. The card details are not held in clear text on any web site or online server. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01582 475677 (International +44 01582 475677) or fax us on 01582 476497 or write to us at Unit D1 Ivinghoe Business Centre Blackburn Road Houghton Regis Bedfordshire LU5 5BQ UK Mainland |
| Privacy Policy Steelmate Automotive (UK) Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm In the unlikely event of your Steelmate product developing a fault, please carry out the procedure described in our warranty section. |
Think Safety Think Steelmate!