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Warranty Registration And Warranty Claims Procedure

Warranty Registration And Warranty Claims Procedure

To view the warranty forms Adobe Reader is required. If you need to download and install Adobe Reader (FREE) Click Here In some cases the submit by email button on the forms may not function correctly. This is due to the default program settings on your PC. If the submit by email button does not function correctly on the forms, complete the chosen form then save a copy on your hard disk and attach it to a new email with warranty in the subject line and send the email to warranty@steel-mate.co.uk

Important Note Before Making A Warranty Claim

If an intelligent parking sensor kit has been fitted and you are experiencing any problems such as constant tone or erratic readings please do a system reset by shifting the vehicle in and out of reverse 8 times, on the 8th reverse gear selection there will be no confirmation tone leave the vehicle in reverse until you hear the confirmation tone which should be after approx 5 seconds. The system has now been returned to factory defaults. This process must be completed before any warranty claim can be made.

Warranty Claims Procedure

Follow this procedure to make a warranty claim. In the unlikely event of your Steelmate product developing a fault, you must inform us immediately of the problem and obtain a returns number from the warranty team, you can do this either by email (warranty@steel-mate.co.uk with warranty in the subject line) , or by telephone (01582 475677). Your Steelmate product is normally covered by a 12 month warranty from the day of delivery (Unless stated otherwise). It is entirely at the company's discretion whether a repair or replacement is carried out. Please allow up to 14 days for repairs.

ALL RETURNS for whatever reason must be accompanied by a completed warranty form, from this website.

Genuine faults occurring within the warranty period, will be processed FREE OF CHARGE. We are not liable for costs incured in getting the faulty product to us including labour charges for removal/refitting of equipment.

On receipt of equipment proven to be non-faulty, or equipment which has been incorrectly maintained or assembled by the consumer. We reserve the right to charge a Minimum of £10, to a maximum of £25 for our labour and examination costs.
All non-faulty returns will be subject to an additional £6.75 return postage charge.

Any charges must be paid to Steelmate Automotive (UK) Ltd in full before the equipment is released back to the consumer. In the event that a consumer does not agree to pay charges for examination, repair or return postage costs of the items, the items will be quarantined for a period of three (3) months, after which they will be disposed of without further contact with the Customer.

Steelmate Automotive (UK) Ltd's Advanced Exchange Policy

We appreciate that on occasions it is inconvenient to be without your equipment whilst undergoing our returns procedures. In the event that a customer requests replacement equipment to be dispatched prior to our receipt and processing at our premises, we will make a full charge for the equipment, including postage & packing costs.

Upon receipt and examination of the returned goods, if they are found to be genuinely faulty, a refund will be processed immediately

Click Here To Download Warranty Form

Warranty Registration

Please click the link below to download a copy of our warranty registration form. Use this form to register for your two years additional warranty.

Click Here To Download Warranty Registration Form

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